Customer Care
Shipping Policy
Essentiel Antwerp offers Free Worldwide Shipping on every eligible order. This policy explains order processing, delivery estimates, tracking updates, customs coverage, and what to do if your package is delayed, lost, damaged, or shipped to the wrong address.
Orders are processed within 1–3 days after your order is placed.
Estimated delivery time is 2–5 days after shipment.
Shipping is free worldwide, including applicable customs duties, import taxes, brokerage fees, or government charges.
Order processing time
Essentiel Antwerp processes orders within 1–3 days. Processing time includes order review, payment confirmation, item preparation, packing, and handoff for shipment.
Processing times may be affected by order volume, payment review, product availability, incomplete order information, or address issues. If we need more information to process your order, customer service may contact you by email.
Estimated delivery time
Estimated delivery time is 2–5 days after shipment. Delivery estimates begin once the order has been shipped, not when the order is placed.
Delivery times are estimates and may vary due to weather, holidays, customs review, local delivery conditions, address accuracy, or events outside our control.
Shipping destinations
Essentiel Antwerp offers Free Worldwide Shipping. We ship to available destinations worldwide where delivery service is supported.
If your shipping destination cannot be served at checkout or requires additional review, our customer service team may contact you for more information.
Shipping rates
Shipping is free worldwide. There is no standard shipping fee for eligible orders placed through Essentiel Antwerp.
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Tracking information
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.
- If tracking is not active immediately, please allow 1–3 days for the first update.
- Tracking may pause temporarily while a package is in transit between facilities.
- If your tracking has not updated after the expected update window, contact customer service for assistance.
Wrong or incomplete address
Please make sure your shipping address is complete and accurate before placing your order. Essentiel Antwerp is not responsible for delays caused by incorrect, incomplete, or undeliverable address details.
If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.
Customs, duties, and taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a customs, duties, tax, brokerage, or government charge notice related to your Essentiel Antwerp order, please contact customer service before making any payment so our team can review and assist.
Lost, delayed, or damaged packages
Delayed packages
If your order has not arrived within the estimated delivery time, please check your tracking first and then contact customer service for support.
Lost packages
If tracking shows no movement for an unusual period or indicates delivery but you have not received the package, contact us so we can review the issue.
Damaged packages
If your package arrives damaged, keep the packaging and product, then email photos and your order number to customer service.
Wrong items
If you receive the wrong item, contact us with your order number, item details, and clear photos so we can help resolve the issue.
Package support reminder
Please contact Essentiel Antwerp customer service before returning, refusing, or discarding any package related to a lost, delayed, damaged, or incorrect shipment. This helps us review the issue and provide the correct next steps.
Contact us
For shipping questions, tracking help, address concerns, customs notices, or package issues, contact Essentiel Antwerp customer service at:
Please include your order number, full name, email address used at checkout, shipping address, and a clear description of your question so our team can assist you.
