30-day return window

You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted.

Returns sent without contacting customer service first may not be accepted. Please contact us before shipping any item back.

Return eligibility

To be eligible for a return, the item must meet the return conditions below.

• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, and any included accessories must be returned with the item.
• The item must not show signs of wear, fragrance, stains, damage, alteration, or washing.
• The return request must be made within 30 days of receiving the order.
• The customer must contact customer service first to receive return instructions and return details.

Non-returnable items

Some items may not be eligible for return for hygiene, condition, or final sale reasons.

• Items that have been worn, washed, altered, damaged, stained, or used.
• Items missing original tags, labels, packaging, or included accessories.
• Gift cards or store credit, if offered.
• Personalized, customized, or made-to-order items, if applicable.
• Items marked as final sale, non-returnable, or not eligible for return at the time of purchase.

How to start a return

Please do not send your item back before contacting customer service. Our team will review your request and provide the correct return instructions and return details.

Return shipping cost

Essentiel Antwerp offers 30 Days Free Returns for eligible returns. To receive the correct return details, customers must contact customer service before sending any item back.

If an item is returned without approval, sent to the wrong location, or shipped without following the provided instructions, the return may be delayed, refused, or not accepted.

Refund process

Once your returned item is received, it will be inspected to confirm that it meets our return eligibility requirements.

• If the return is approved, the refund will be processed to the original payment method when possible.
• Refund processing takes 3–15 days after the returned item is received and inspected.
• Original payment providers or banks may require additional time to post the refund to your account.
• If the return does not meet the required condition, the refund may be refused or adjusted.

Exchanges

If you would like a different size, color, or style, please contact customer service first at [email protected]. Our team will let you know whether an exchange option is available for your item.

Exchange requests are subject to item eligibility and availability. If an exchange is not available, you may be asked to return the eligible item and place a new order.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging.

Please do not return damaged, defective, or wrong items before receiving instructions from customer service.

Final sale rules

Items marked as final sale, non-returnable, or not eligible for return at the time of purchase cannot be returned unless required by applicable consumer protection rules.

If you are unsure whether your item is eligible, contact customer service before sending it back.