Information we collect

Essentiel Antwerp may collect information that you provide directly, information related to your order, and information collected automatically when you use our website.

• Contact details, such as your name, email address, shipping address, and billing details.
• Order details, such as purchased items, order number, delivery information, returns, exchanges, and customer service history.
• Account details, such as login-related information, saved preferences, and account activity if you create an account.
• Customer service information, such as messages, photos, or details you send when requesting support.
• Website activity, such as pages viewed, device information, browser type, general location information, cookies, and analytics data.
• Email marketing information, such as subscription status and interactions with marketing emails, if you subscribe.

How we use information

Essentiel Antwerp uses customer information to operate the store, provide customer support, improve the website experience, and communicate with customers.

Order processing

When you place an order with Essentiel Antwerp, we use the information you provide to confirm the purchase, process the transaction, prepare the order, arrange delivery, communicate order updates, and support any return or exchange request.

We may also use order information to help prevent fraud, verify transaction details, resolve payment or delivery issues, and maintain accurate business records.

Payment information

Payment information is processed through the payment methods available at checkout, including PayPal, Stripe, and credit card payment options.

Essentiel Antwerp does not need to store full credit card numbers in order to complete a transaction. Payment details are handled by the applicable payment processor according to its own security and privacy practices.

Cookies and analytics

Essentiel Antwerp uses cookies and similar technologies to support website functionality, remember preferences, understand website performance, and analyze how visitors interact with the site.

• Essential cookies help the website function, including cart, checkout, account, and security features.
• Preference cookies may remember choices such as region, language, or display settings.
• Analytics cookies help us understand website traffic, page performance, and customer browsing behavior.
• Marketing-related cookies may help measure campaign performance or personalize website and advertising experiences.

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email marketing

If you subscribe to Essentiel Antwerp email marketing, we may use your email address to send updates about products, collections, offers, store news, and other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected]. Unsubscribing from marketing emails does not stop order-related or customer service communications.

Service providers

Essentiel Antwerp may share information with service providers that help operate the store and provide services to customers. These providers may support functions such as payment processing, order fulfillment, website hosting, analytics, marketing, fraud prevention, customer support, delivery, and technical operations.

Service providers are expected to use customer information only as needed to provide services for Essentiel Antwerp or as otherwise permitted by applicable requirements.

Data security

We use reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers should protect their account login details and avoid sharing passwords, payment details, or sensitive information through unsecured channels.

Data retention

Essentiel Antwerp keeps customer information for as long as reasonably necessary to provide services, complete transactions, support orders, comply with recordkeeping needs, resolve disputes, prevent fraud, and maintain business records.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable operational or legal requirements.

Customer privacy rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

• You may request information about the customer data associated with your account or order.
• You may ask us to correct inaccurate customer information.
• You may request deletion of certain information, subject to order, security, fraud prevention, recordkeeping, or compliance needs.
• You may opt out of marketing emails at any time.
• You may manage cookies through your browser settings where available.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

Essentiel Antwerp does not intentionally collect personal information from children. Our website and services are intended for customers who are old enough to make online purchases or use the website with appropriate permission.

If you believe a child has provided personal information to us, please contact us so we can review the request.

International users

If you access Essentiel Antwerp from outside the location where our website or service providers operate, your information may be processed or stored in another country. Privacy and data protection rules may differ depending on where you are located.

By using the website or placing an order, you understand that information may be handled by service providers involved in operating the store, processing payments, supporting delivery, or providing customer service.

Policy updates

Essentiel Antwerp may update this Privacy Policy from time to time to reflect changes in our website, services, operational practices, or privacy requirements. When updates are made, the “Last updated” date near the top of this page will be revised.

We encourage customers to review this page periodically to understand how information is collected, used, and protected.