Customer Care
Contact Us
Have a question about your Essentiel Antwerp order, delivery, return, exchange, product details, or account? Send us a message and our customer support team will help you with the next step.
Email us
For customer support, please email us at [email protected].
We aim to respond within 24–48 hours. Messages sent outside customer service hours will be reviewed on the next business day.
Service hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Please include as much detail as possible so we can review your request and reply with helpful information.
What to include in your message
To help us assist you faster, please include the details that apply to your request.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an order.
- The product name, color, size, or SKU if your question is about an item.
- A clear description of the issue or question.
- Photos, if you are contacting us about a damaged, incorrect, or product-related concern.
How we can help
Order support
Contact us if you need help checking an order, updating order details, or understanding an order-related issue.
Shipping support
Reach out with delivery questions, shipment concerns, address details, or questions about your order’s shipping status.
Returns & exchanges
We can help with return or exchange questions, item concerns, and the details needed to review your request.
Product questions
Ask us about sizing, fit, product details, materials shown on the product page, or help choosing between available styles.
Account help
Send us a message if you need assistance with account access, account information, or checkout-related account questions.
General questions
If your topic is not listed, email us with your question and we will direct your request to the right support area.
Contact form
Use the contact form on this page if you prefer to send your request directly from the website. Please include your order number and contact email so our team can follow up.
Your privacy
Information shared with Essentiel Antwerp customer support is used to review and respond to your request. Please avoid sending sensitive payment details, passwords, or unnecessary personal information by email or through the contact form.
We’re here to help
Thank you for contacting Essentiel Antwerp. Whether you need support with orders, shipping, returns, exchanges, product questions, or account help, our team will review your message and reply as soon as possible within our stated response time.
